Frequently Asked Questions
Why Choose Us?
As a local and family-owned business, we deeply comprehend the significance of the cleaning products we utilize in your space and their potential effects on your well-being. That’s precisely why we prioritize the use of non-toxic and eco-friendly cleaning solutions,
carefully incorporating certified organic ingredients. By reducing chemicals on surfaces and in the air, we strive to keep your family safe and healthy. We want you to experience the peace of mind that comes with a clean home you can feel good about.
Is there any preparation required on my part before my professional cleaning service?
We kindly ask that you prepare your home prior to our cleaning service:
-Please ensure that your belongings are picked up and your space is ready for cleaning.
-Please have your dishes washed and removed from the sink, as we will not clean a full sink.
-It’s important to note that we do not handle the cleanup of
feces, vomit, or other bodily fluids, whether from humans or pets.
-Lastly, for a more effective and efficient cleaning process, we appreciate it if you can clear the floor of any items, allowing us to navigate freely without obstacles.
What is your cancellation/rescheduling policy?
At our cleaning business, we place great importance on
appointments and services, always aiming to adhere to schedules and ensure client satisfaction. We recognize that unforeseen delays can arise from time to time. If you find yourself in need of canceling or rescheduling your appointment, we kindly ask that you adhere to
our policy, which we greatly appreciate. Your cooperation allows us to efficiently manage our operations and serve all our clients.
For cancellations made within 48 hours of the scheduled
service, a charge of 25% of the reserved services will be
applicable.-For cancellations made within 24 hours of the scheduled
service, a charge of 50% of the reserved services will be
-To secure a Deep Clean service, a 50% deposit is required. Please note that this deposit is non-refundable within 48 hours prior to the scheduled service.
-In the event of a lockout, where our team arrives but is unable
to access the home to perform the scheduled services, a charge of 50% of the agreed-upon service price will be applicable.
-In the event of a genuine and unavoidable emergency, we
understand that cancellations may be necessary. In such cases, we may consider applying all or part of the cancellation fee
towards future services as a gesture of flexibility and
Will I get a reminder?
To assist you in keeping track of your scheduled services, we will send you both an email and a text reminder two days before your appointment. This reminder will include the date of service and the
expected arrival window for our cleaning technicians. We want to ensure that you are well-informed and prepared for our visit.
Are the cleaning supplied provided by your company?
We come fully equipped with all the necessary cleaning supplies and equipment to carry out our service. However, if you have a specific product preference, we are more than happy to accommodate your request. Simply ensure that you leave the preferred product out for us and notify us in advance, so we can make the necessary arrangements.
Do I have to sign a contract?
We do not require any contracts for our services. Our only request is that if you need to cancel a regular scheduled appointment, please notify us at least 48 hours in advance. We value customer service and aim to assist others who may be waiting for our services. Your
cooperation in providing advance notice allows us to effectively manage our schedule and serve all our clients efficiently.
How do I pay for cleanings?
To simplify the payment process and provide convenience, we kindly request that payment for cleaning services be made on the day of service, unless alternative arrangements have been agreed upon. We offer the option to securely store your credit card
information on file, allowing us to charge it after each visit. This eliminates the need for cash or check payments and ensures that there are no missed payments or late fees to worry about. Your peace of mind is important to us, and we strive to make the payment process as seamless as possible.
What about my pets?
We understand that pets are beloved members of the family! While we perform our home cleaning service, we kindly suggest that you keep your pet in a comfortable area where they feel at ease. Some pets may not be accustomed to the sound of vacuums or unfamiliar individuals in their environment. To ensure the safety and happiness of your pet, please inform us in advance of any specific instructions on how you would like us to handle them during the cleaning process. Your pet’s well-being is important to us, and we
want to make their experience as pleasant as possible.
Are you insured?
As a fully bonded cleaning service, we prioritize the security and well-being of our clients. We carry comprehensive insurance
coverage for both our employees and the work we perform in your home. Additionally, we are committed to ensuring customer satisfaction. If there is any aspect of our cleaning that did not meet
your expectations, please inform us, and we will make every effort to rectify the situation to your utmost satisfaction. Your feedback is invaluable in our continuous pursuit of excellence.
How do I have to be home during the cleaning service?
Since the majority of our clients are typically not present during our
cleaning sessions, we understand the importance of making personalized and confidential arrangements for accessing your home. In most cases, a duplicate key or a lock code (if available) proves to be the most suitable solution. Please be assured that we prioritize the security of your property, and we always ensure to lock up upon completion of the cleaning service.
How many cleaning professionals will be dispatched to my property?
Typically, our cleaning teams consist of one-two members. However, in certain situations or larger homes, we may assign a team of three to better meet the specific needs and size of your residence. Rest
assured, we will assess your requirements and allocate the appropriate number of professionals to ensure an efficient and thorough cleaning service.
Holidays and Inclement Weather
If your scheduled appointment happens to coincide with a holiday on which we are closed or if we encounter severe weather conditions that hinder our ability to work, we will promptly notify you. In such cases, we will contact you to discuss rescheduling your service for a
more suitable date. Your convenience and satisfaction are important to us, and we want to ensure that you receive our cleaning services under optimal conditions.